Outstanding

Dear Sir/Madam,
I just wanted to comment on my recent service with the purchase of Orlando Flex Plus tickets through your company.
I was delayed by work in Germany last week and orderd 3 tickets online on Thursday evening, 2 adults and 1 child. Almost immediately after receiving the confirmation, I realised that, as my son is 10 years old, what I should have ordered is 3 adult tickets. I immediately e-mailed yourselves to explain and try to get this corrected but was unable to follow up with a phone call on Friday as I was travelling all day. As time was short before our departure and I had paid for a 3 days delivery I was worried that I was going to receive the original tickets, a mistake which was purely mine. As your office is closed at weekends I was exoecting problems as I could not call before Monday.
On Saturday, the tickets arrived, earlier than I was expecting, so I was sure as I opened them that it would be my orginal order without the amendment. I was pleasantly surprised to find that the order had been corrected and was exactly what I required.
I have no hesitation in complaining to companies if I receive very poor service and I think I should also take the time to feedback when I receive good service. I can say that the service has been outstanding - I paid for a 3 day delivery and, allowing for the fact that I ordered late one evening, what I actually got was next day delivery. In addition, my correction which I requested was included in that rapid response.
I can only say that the service has been outstanding and I would have no hesitation in using your company again and recommending you to others. This has been a csutomer service experience of the highest standard and of which you should be very proud.
Regards,