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Privacy Policy
(The information we collect and how we use it)
Attraction Tickets Direct Limited
is committed to protecting your privacy and this Privacy Policy sets
out what information we collect, how we collect
it, and what we do with it.
Jurisdiction
All agreements will be made in England and are governed by
English law and are subject to the exclusive jurisdiction of the English
Courts.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact
details, travel preferences and special needs/disabilities that you supply
us or is supplied to us,
including any information about other persons on your booking relating
to the same (“your information”). Your information is collected
when you request information from us, contact us (and vice versa) or make
a booking with us. You are responsible for ensuring that other members
of your party are aware of the content of our Privacy Policy and consent
to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity to keep
it current, accurate and complete.
Our Use of Your Information
We may disclose your information to our service
providers (which could be located outside the UK/EEA) for the purpose of
providing you with
our services. Only information necessary for this purpose will be disclosed
to them. It may be a mandatory requirement (imposed by governments at
the point(s) of departure and/or destination) to disclose your information
for security and anti-terrorism purposes, or any other purposes which
they determine appropriate. We may also disclose your information to
companies who act as “data processors” on our behalf. These
purposes include administration, providing services (and contacting you
where necessary), customer care, improving our service, business management
and operation, re-organisation/structuring of our business (or our group
companies), risk assessment, security and crime prevention/detection,
research and analysis, marketing, monitoring, assessing customer purchasing
preferences, dispute resolution, credit checking and debt collection.
If we search against the files of credit reference agencies, they will
record the search and hence the way in which you conduct your account
with us may be shared with other lenders and credit agencies. Some of
your information may be considered “sensitive personal data” under
the Data Protection Act 1998. (For example, information relating to health,
religion or ethnic origin.) We collect it to cater to your needs, but
we do so on the condition that we have your positive consent - we will
do all that is reasonably practicable draw this to your attention when
you first supply us with your information, or at the next available opportunity.
For example, by asking you to: (1) click the I ACCEPT button at the time
you first supply us your information via our website(s); or (2) tick
a check-box or agree to this at the time you first supply us with your
information (or at the earliest opportunity).
If you do not agree to our use of your information, we cannot do business
with you or accept your booking.
Direct Marketing Material
You may indicate your preference to/not to receive
direct marketing material in the relevant opt-in/out boxes or be asked
the same by our staff at
the time you first supplied us your information (or at the earliest
opportunity). Otherwise, we may share your information with our group companies
and
other carefully selected third parties who may contact you for direct
marketing purposes and for research purposes. For example, we on their
behalf or they may contact you with travel information, offers of goods
and services, forthcoming events or competitions considered to be of
interest to you.
If you change your mind, you should inform us in writing. Alternatively,
if this facility is available on our website, you could amend your preference
on our website or in literature which you subsequently return to us.
Once properly notified by you, we will take steps to stop sharing your
information.
Your Rights
You have the right to ask in writing for a copy of the information
we hold about you (for which we may charge a fee) and to correct any
inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing
material about our products.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and
dealing with you is via our website(s), we may use “cookies”.
A cookie is a small piece of data sent from our web server to your computer
and stored in a text file on your hard drive. Cookies allow us to identify
your computer but not you personally. You can set your web browser to refuse
cookies. We use cookies to measure site usage and related information.
If you are making a purchase, we may also use cookies to keep track of
the transaction from one web page to another.
Our website(s) may contain links to other sites not controlled by us. (1)
These sites may send you cookies and collect data and personal information.
We are not responsible for the actions, content or the privacy policies
of those websites to which our website(s) may link. (2) These sites may
not be members of ABTA and, if not, ABTA protection will not be available.
It is your responsibility to check the status of these sites.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer
trends and patterns. This information is often used in its aggregate
form. We, including our group companies,
may disclose aggregate statistics about enquiries made, visitors, customers
and sales in order to describe our services to prospective partners,
purchasers, advertisers and other reputable third parties and for other
lawful purposes. No personally identifying information is disclosed.
MONITORING
To ensure that we carry out your instructions accurately, to
help improve our service and in the interest of security, we may monitor
and/or record:
(1) your telephone calls; and (2) customer transactions and activities
on our website. All recordings are and shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place
appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted
on our website, made available on request or supplied with your next
booking with us. We will strive
to ensure our practices comply with the most current available version
of this Policy.
This Privacy Policy was last updated: May 2005
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