Terms and Conditions

Your commitment to us

When you ask for your attraction tickets to be confirmed, you are accepting that these terms and conditions form the basis of any contract between Attraction Tickets Direct and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Prices

Prices are inclusive of service charges and taxes and there are no surcharges whatsoever. Once you have paid in full, we will not increase the price of your tickets.

Prices are subject to change without notice. We do not envisage any price changes, however, Attraction Tickets Direct reserves the right to increase prices caused by currency fluctuations or by price increases imposed by our suppliers (again, this will not affect bookings already paid for in full).

2009 Price Guarantee

Pay a deposit on your 2009 attraction tickets and we will GUARANTEE the prices won’t go up! PLUS, we will guarantee that if prices are cheaper once you come to pay your balance, we will honour the LOWER prices so you can not lose! For 2009 price guarantee you must book before 30 June 2008.

Deposit/payment

For all ONLINE BOOKINGS and customers travelling within 6 weeks, FULL PAYMENT will be taken on pressing the authorise button and tickets will then be dispatched within 7 days.

For customers travelling outside of 6 weeks, an optional deposit of 20% can be placed for PHONE BOOKINGS ONLY, with the balance paid 6 weeks prior to your departure date. If you are booking within 6 weeks of departure, full payment is due at time of booking.

With the main exception of Disney who now have date stamped tickets, most tickets are non date specific so customers can buy now at our current rates and travel anytime.

Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below. Once we receive full payment, you will receive your tickets within 7 days guaranteed.

Customers outside of the UK

Attraction Tickets Direct hold contracts with all the major Parks and Attractions throughout the US and for contractual reasons we regret that we are not permitted to sell to customers outside of the United Kingdom. Sorry for any inconvenience this may cause.

Our price guarantee

We believe that our ticket prices offer the best overall value available in the UK. Consequently, if you book with Attraction Tickets Direct and subsequently find the same ticket cheaper elsewhere in the UK, we will refund the difference. The price must be published in a brochure and priced in £ sterling. When price matching, Attraction Tickets Direct reserves the right to withdraw any added value that may have been originally offered with the tickets.

Confirmation and issue of tickets

Upon receipt of deposit or full payment, Attraction Tickets Direct will issue a confirmation of booking and an invoice. The majority of tickets will be despatched within 72 hours of your booking for delivery within 7 days. If we are temporarily out of stock, we reserve the right to despatch tickets within 14 days of your booking. All tickets are dispatched by Royal Mail Special Delivery at no extra charge, however, for late bookings, a discretionary fee of up to £15 may be levelled at customers wishing to receive their tickets within 2 working days (phone bookings only).

Your Tickets

The vast majority of tickets that we send are actual tickets with a high monetary value. They are our responsibility until they ave been signed for by you. We send all tickets by Royal Mail Special delivery.

After you have signed for the tickets, they are your responsibility. As per our instructions on the confirmation invoice, we recommend that you photocopy the backs of the tickets as this will help the parks replace them should they be lost, damaged or stolen prior to your departure or while on holiday. However, we do not guarantee that the theme parks will be able to do so. This decision will be at their discretion and their decision will be final.

You should treat the attraction tickets as you would do your cash or passports and keep them safe at all time.

If you purchase our loss, damage or theft travel insurance, the terms and conditions of that policy apply and these are:

We will replace lost, damaged or stolen tickets

1. Within 3 days if this occurs in the UK.
2. Within 24 – 72 hours, organise replacement of tickets to be picked up at guest services at the relevant attraction in the USA, if this occurs while on holiday.

We will also provide you with an insurance document with an emergency helpline number.

If you cancel your booking

If you decide to cancel you should notify Attraction Tickets Direct immediately. If you have only paid your deposit, the deposit will be forfeited. If you have paid in full, the following cancellation charges will be payable by you and any refund to you will only be paid once the tickets / vouchers have been returned to Attraction Tickets Direct (if you already have them) and have not been defaced or damaged in any way.

All bookings for Discovery Cove are subject to 100% cancellation fees once we have despatched tickets to you. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us. Cancellation fees for Discovery Cove prior to despatch of tickets are subject to our usual cancellation fees above.

Note: Tickets returned after date of departure = 100% cancellation charges. 100% cancellation charges also apply to New York Broadway Show tickets cancelled within 2 Weeks of performance.

If you change your booking

If you need to make a change to your booking once you have received your tickets (for example upgrading the number of days on your Disney tickets from 7 to 14), then this will be subject to an administrative charge of £10 per ticket, PLUS the difference between the selling price of the two tickets in question. Please contact us by phone to arrange this.

Please note that if you are cancelling tickets outright, then the cancellation charges outlined above in the section 'If you cancel your booking' will apply.

If we change your booking

We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund of all you have paid to date.

Circumstances outside of our control

Attraction Tickets Direct does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control – war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.

Documentation

Holders of full 10 year British Passports who are "British Citizens" may travel visa-free to the USA providing they are travelling for holiday purposes and for a duration not exceeding 90 days. It is your responsibility to ensure that you have the correct passport and visas to gain entry. If you fail to do so, Attraction Tickets Direct accepts no liability.

If you have a complaint

Should you have a complaint while at any of the attractions, we urge you to discuss this at the time with the relevant authority. If you wish to complain after you have returned to the UK, please contact Attraction Tickets Direct in writing within 28 days

Booking Conditions

1. Attraction Tickets Direct tickets/vouchers are sold subject to availability and to the terms and conditions imposed by our suppliers
2. Attraction Tickets Direct cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees
3. Attraction Tickets Direct has no control over the theme parks / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and copied by Attraction Tickets Direct.

Attraction Tickets Direct is a travel industry partner of ABTA and also a member of Visit USA Association.

Attraction Tickets Direct is a trading name of ATD Travel Services LTD.

Registered in England No. 4390984.