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Topic: Hotel woe

  1. #11
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    Good luck, read your story and it's a poor way to run a business. Am I missing something or are they just being totally greedy and attempting to leave everything as late as possible and gauge the customer. No reason why they could not act like normal hotel.
    Nothing like a few Tripadvisor hints to focus the mind!
    Last edited by Ret400; 06-07-2017 at 02:29 PM.

  2. #12
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    The following e-mail has been sent, let's see what reply i get


    Hi Matt


    Was expecting a shout on the 1st July.


    Anyway now the reservations have opened up obviously I’m anxious to get it booked as the exciting start to our Trip is just a few weeks away now. I’m assuming you would want me to pay for the stay upfront which I’m more than happy to do, just let me know how to do it. I actually had to ring Las Vegas from the UK a few days ago to upgrade our room so I can always ring it through to you.

    Thanks for all your help, it is much appreciated.

  3. #13
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    You can only hope!

    I am guessing you are re defining the word 'help' for the current context?

  4. #14
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    Quote Originally Posted by Ret400 View Post
    You can only hope!

    I am guessing you are re defining the word 'help' for the current context?


    I'm trying to be polite and friendly and act as up to now he has been really helpful when i really want to say what on earth is going on which probably isn't the best way to get a hotel booking

  5. #15
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    Fingers crossed you get a positive reply quickly

  6. #16
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    Not looking good, 2 full days in Tuscaloosa and no reply to the e-mail. I'm assuming the Director of Guest services works 9-5 Monday to Friday so not now expecting any reply until at least 2pm UK time on Monday.

    As Ret suggested, it's fast approaching time for a trip advisor post along with a Facebook post and a hotel in probably Birmingham Alabama. I'll give him until Thursday which is a full week which is plenty as i got a reply from our Vegas hotel within 2 days and i'm sure they are a lot busier than the Hotel Capstone.

  7. #17
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    Polite and friendly is often the best way to get results in this instance. Then, when all else fails....!

  8. #18
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    Any news? I'd be back on the phone by now

  9. #19
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    No, no news yet. Should i ring Alabama? It seems they don't want my custom or i'm sure he would have reached out to me like he said back in January ............ and May......... and 1st July

  10. #20
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    Two hours ago i sent an e-mail to the hotel manager as i had their e-maill address from last time and finally got a reply a few moments ago which doesn't make much sense.


    Good Afternoon Mr. xxxxxxxx,

    We haven't started transient reservations yet. As mentioned in the previous email, as soon as we start that process; I'll reach out and get your reservation set up.

    Please let me know if there is anything else I can do for you.

    Sent from my iPhone
    Kind Regards,

    Matt Hood| Hotel Capstone
    Director of Guest Services & Revenue
    Office: 205-343-1104
    Cell: 205-861-7070

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